Privacy Policy

This Privacy Policy (the “Policy”) describes how Monroe Engineering Products, LLC and its subsidiaries (referred to as “we,” “us,” or “our”) collect, use, and protect information obtained through our websites and related services (collectively, the “Sites”).

We are committed to protecting your privacy and ensuring transparency in how your data is handled.

Types of Information Collected

Personally Identifiable Information (PII)

We may collect personal information that identifies you when you voluntarily provide it, including when you:

Submit a request for quote
Contact us
Fill out forms or surveys
Place an order

This information may include:

Name
Email address
Phone number
Company name
Shipping or billing address

Providing this information is voluntary.

Non-Personally Identifiable Information

We automatically collect certain information during your visit, including:

IP address
Browser and device information
Pages visited
Time spent on site
Clickstream data
Cookies and tracking technologies

This information is used to:

Improve website performance
Analyze usage trends
Enhance user experience

Use of Information

We may use collected information to:

Fulfill orders and requests
Respond to inquiries
Provide customer support
Send marketing or promotional communications
Improve website functionality and user experience
Perform analytics and reporting
Maintain internal records
Comply with legal obligations
Protect against fraud, misuse, or security threats

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic and usage patterns, improve functionality, and support marketing and advertising efforts.

You can control cookies through your browser settings or opt-out tools. Disabling certain tracking may impact website functionality.

Sale and Sharing of Personal Information

We do not sell personal information for monetary compensation.

However, we may share personal information with service providers, hosting partners, CRM tools, analytics providers, and advertising partners for business purposes. Under certain laws, this may be considered “sharing” for cross-context behavioral advertising.

You have the right to opt out of such sharing. To opt out, please email: marketing@askmonroe.com

Sensitive Personal Information

We may collect limited sensitive personal information where necessary, such as payment-related data or precise location information where applicable.

We use this information only for legitimate business purposes and do not use it for profiling or unrelated purposes. You have the right to limit the use of sensitive personal information where required by law.

Your Privacy Rights (California Residents)

If you are a California resident, you may have the following rights under the California Privacy Rights Act (CPRA):

Right to know what personal information we collect, use, disclose, and share
Right to access your personal information
Right to request deletion of your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information
Right to limit the use of sensitive personal information
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at: marketing@askmonroe.com

We will verify your request using information associated with your interaction with us.

Regulatory Compliance

We strive to comply with applicable privacy, data protection, cybersecurity, and consumer protection laws based on our operations, customer base, and data processing activities.

These may include, where applicable:

California Privacy Rights Act (CPRA) and California Consumer Privacy Act (CCPA)
Other applicable U.S. state privacy laws, including those in Virginia, Colorado, Connecticut, and Utah
Federal Trade Commission (FTC) Act requirements related to consumer protection and privacy practices
CAN-SPAM Act for commercial email communications
Children’s Online Privacy Protection Act (COPPA), where applicable
General Data Protection Regulation (GDPR), where applicable for users in the European Economic Area
UK GDPR, where applicable for users in the United Kingdom
Payment Card Industry Data Security Standard (PCI DSS), where applicable for payment processing
Applicable U.S. state data breach notification laws

This Policy is intended to support transparency regarding our privacy practices. Certain laws or industry-specific requirements, such as HIPAA, FINRA, or New York Department of Financial Services Cybersecurity Regulation, apply only if the organization engages in activities or data processing that make those laws applicable.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy and to satisfy legal, regulatory, or contractual obligations. Retention periods vary based on the type of data and the purpose for which it is used.

Children’s Privacy

Our Sites are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

Parents or guardians may contact us regarding their child’s information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

Third-Party Sites

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

California “Shine the Light” Rights

California residents may request information about disclosures of personal information to third parties for their direct marketing purposes once per year. Requests can be submitted via email.

Changes to This Policy

We may update this Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

For questions or requests related to this Privacy Policy, contact us at: marketing@askmonroe.com. The below will remove some, but not all tracking.