OneMonroe Quality

At OneMonroe, quality is more than a standard—it’s a commitment. Our Quality Department plays a central role in ensuring that every product, process, and partnership reflects our dedication to excellence, consistency, and continuous improvement.

As part of our ongoing mission to unify and elevate our operations, we are actively working to bring all OneMonroe locations up to a minimum of an ISO 9001 quality management system. This initiative ensures that every facility, regardless of location, adheres to globally recognized standards for quality, customer satisfaction, and operational efficiency.

In addition to this company-wide ISO 9001 initiative, several of our locations proudly maintain advanced certifications such as AS9100 and AS9120. These certifications demonstrate our capability to meet the rigorous demands of the aerospace and defense industries, and they reflect our broader commitment to quality, traceability, and regulatory compliance.

Together, these efforts reinforce ONEMonroe’s position as a trusted partner across industries, and they empower us to deliver consistent value to our customers worldwide.

Certifications

Cage Codes

OneMonroe Compliance

Here you can find copies of our quality documentation. If you have questions on conflict minerals, please email us.

OneMonroe Quality Management

Quality Policy (ISO 9001:2015 – Clause 5.2; AS9100 – Clause 5.2) – Our Quality Policy is the foundation of our commitment to customer satisfaction, regulatory compliance, and continual improvement. It is communicated, understood, and applied across all levels of the organization. At AS9100/AS9120-certified locations, the policy also emphasizes product safety, risk-based thinking, and ethical behavior, in alignment with aerospace industry expectations.

Customer Purchase Order Review (ISO 9001:2015 – Clause 8.2.3; AS9100 – Clause 8.2.2) – All customer orders and contracts are reviewed to ensure that requirements are clearly defined, understood, and achievable. This includes technical specifications, delivery terms, and applicable statutory or regulatory requirements. At AS9100/AS9120-certified sites, additional reviews include verification of special requirements, key characteristics, and the ability to meet aerospace-specific quality and traceability obligations.

Documented Information Control (ISO 9001:2015 – Clause 7.5; AS9100 – Clause 7.5) – We maintain control over all documented information to ensure that only current, approved versions are used. Changes are reviewed, approved, and communicated effectively. AS9100/AS9120-certified locations also ensure retention of records for defined periods and control of external documents such as customer drawings and specifications.

Purchasing and Control of Externally Provided Processes (ISO 9001:2015 – Clause 8.4; AS9100 – Clause 8.4) – We procure materials and services only from approved suppliers who meet our quality standards. Supplier performance is monitored and re-evaluated regularly. At AS9100/AS9120-certified sites, additional controls include flow-down of customer and regulatory requirements, verification of counterfeit part prevention, and supplier risk assessments.

Inspection and Testing (ISO 9001:2015 – Clause 8.6; AS9100 – Clause 8.6) – Incoming materials and products are inspected and tested to ensure they meet defined acceptance criteria. Statistical methods are used where appropriate to validate conformity. AS9100-certified locations may also implement first article inspection (FAI) per AS9102 and maintain traceability of inspection results to specific product lots or serial numbers.

Process Control (ISO 9001:2015 – Clause 8.5.1; AS9100 – Clause 8.5.1) – Processes are controlled through documented procedures, work instructions, and defined criteria to ensure consistent quality. AS9100-certified sites also manage production process verification, control of key characteristics, and implementation of mistake-proofing methods where applicable.

Control of Monitoring and Measuring Resources (ISO 9001:2015 – Clause 7.1.5; AS9100 – Clause 7.1.5) – All inspection and test equipment is calibrated and maintained to ensure accurate and reliable measurements. Calibration records are retained and traceable to national or international standards. AS9100/AS9120-certified locations also ensure that equipment used for product acceptance is verified for suitability and that calibration status is clearly identified.

Inspection Status (ISO 9001:2015 – Clause 8.6 & 8.7; AS9100 – Clause 8.6) – The inspection status of products is clearly identified throughout all stages of production and delivery. This ensures that only conforming products are released. AS9100/AS9120-certified sites maintain detailed records of inspection status and ensure traceability to inspection and test results.

Corrective and Preventive Actions (ISO 9001:2015 – Clause 10.2; AS9100 – Clause 10.2) – We identify and eliminate the root causes of nonconformities through a structured corrective action process. Preventive actions are taken to mitigate potential issues before they occur. AS9100-certified locations also evaluate the effectiveness of corrective actions and may use tools such as 8D or root cause analysis techniques to address systemic issues.

Handling, Packaging, Storage, and Delivery (ISO 9001:2015 – Clause 8.5.4 & 8.5.5; AS9100 – Clause 8.5.4 & 8.5.5) – Products are handled, packaged, stored, and delivered using methods that preserve their quality and prevent damage or deterioration. AS9100/AS9120-certified sites implement additional controls for foreign object debris (FOD) prevention, shelf-life management, and special packaging requirements.

Training and Competence (ISO 9001:2015 – Clause 7.2; AS9100 – Clause 7.2) – We ensure that employees are competent to perform their roles through education, training, and experience. Training records are maintained and reviewed regularly. AS9100-certified locations also emphasize awareness of product safety, ethical behavior, and the impact of individual performance on product quality.

Internal Audits (ISO 9001:2015 – Clause 9.2; AS9100 – Clause 9.2) – Internal audits are conducted to verify compliance with the QMS and to evaluate its effectiveness. Audit findings are documented, and corrective actions are implemented as needed. AS9100/AS9120-certified sites ensure audit coverage includes all applicable aerospace requirements and may include audits of product safety, risk management, and supplier controls.

Relevant Interested Parties (ISO 9001:2015 – Clause 4.2; AS9100 – Clause 4.2) – We have identified and regularly review the relevant interested parties that affect or are affected by our Quality Management System. Understanding their needs and expectations helps us ensure the effectiveness of our processes and the satisfaction of our stakeholders.

Internal Interested Parties:

• Employees – Require a safe, supportive, and well-structured work environment with access to training and resources.
• Management – Needs reliable data, process performance, and compliance to drive strategic decisions.
• Quality Teams – Depend on clear procedures, accurate records, and continuous improvement initiatives.

External Interested Parties:

• Customers – Expect consistent product and service quality, on-time delivery, and responsiveness to feedback.
• Suppliers and Vendors – Require clear specifications, timely payments, and long-term collaboration.
• Regulatory Bodies – Demand compliance with applicable laws, standards, and industry-specific regulations.
• Certification Bodies – Require evidence of conformity to ISO 9001, AS9100, or AS9120 standards.

Additional Interested Parties at AS9100/AS9120-Certified Locations:

• Aerospace OEMs and Tier 1 Customers – Require strict adherence to aerospace-specific requirements such as traceability, product safety, and counterfeit part prevention.
• Aviation Authorities (e.g., FAA, EASA) – Expect compliance with aviation safety regulations and reporting obligations.
• Defense and Government Agencies – Require secure handling of sensitive data, ethical sourcing, and compliance with defense-related standards (e.g., ITAR, DFARS).

These interested parties and their requirements are reviewed during management reviews and risk assessments to ensure our QMS remains aligned with strategic goals and external expectations.

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